My Sleep Number mattress
Twenty-six years ago I hurt my back badly. I couldn't find a comfortable position no matter what I did. Not standing, sitting or laying down.
I had been watching the Sleep Number Bed ads. Thought I would check them out.
Fortunately there was a store in a nearby mall. I tried one out and bought it on the spot. The adjustable firmness allowed me to find a pain free position in which to sleep.
I have used it ever since. However, recently it has been leaking quite alarmingly. They have a 20 year warranty, but I had sailed past that 6 years ago. RATS!!!!
Knowing it was probably useless, I called the customer service line anyway. I spoke to a lovely young woman whose name, I think, was Kimberly.
Kimberly walked me through a few easy tests. We decided that it was most likely the gaskets on the pump that had given out.
A replacement pump with shipping and handling was close to $200.00. I explained my disability income issues. Kimberly suggested that we try a few home repairs before we ordered a new pump.
She has sent the parts I need. Free of charge. It may still be that I need a new pump. But I love that she tried to help me get by without one.
Way to go team Sleep Number!
I had been watching the Sleep Number Bed ads. Thought I would check them out.
Fortunately there was a store in a nearby mall. I tried one out and bought it on the spot. The adjustable firmness allowed me to find a pain free position in which to sleep.
I have used it ever since. However, recently it has been leaking quite alarmingly. They have a 20 year warranty, but I had sailed past that 6 years ago. RATS!!!!
Knowing it was probably useless, I called the customer service line anyway. I spoke to a lovely young woman whose name, I think, was Kimberly.
Kimberly walked me through a few easy tests. We decided that it was most likely the gaskets on the pump that had given out.
A replacement pump with shipping and handling was close to $200.00. I explained my disability income issues. Kimberly suggested that we try a few home repairs before we ordered a new pump.
She has sent the parts I need. Free of charge. It may still be that I need a new pump. But I love that she tried to help me get by without one.
Way to go team Sleep Number!
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